Frequently Asked Questions
💅 Products
How long do press-on nails last?
With proper application, our press-on nails last 1–2 weeks. Clean your natural nails with the included alcohol pad, apply the adhesive or glue, and press firmly for 30 seconds for the best hold.
Can I reuse press-on nails?
Yes! If applied with adhesive tabs and removed carefully, most of our nails can be reused several times.
Are your sunglasses UV protected?
Yes — our sunglasses feature UV400 protection, blocking 99–100% of UVA and UVB rays.
What skin types are your sunscreens suitable for?
Our sunscreens are formulated for all skin types, including sensitive skin. Each product page lists the specific details, SPF level, and net content.
Are your cosmetics safe?
All our beauty products are sourced from trusted suppliers and comply with applicable safety standards. If you have allergies, always check the ingredient list on the product page.
📦 Orders & Shipping
How long does delivery take?
Orders are processed in 1–3 business days. Delivery typically takes 7–15 business days for France and 8–25 business days internationally. See our Shipping Policy for details.
How do I track my order?
Once your order ships, you'll receive an email with your tracking number.
Can I change or cancel my order?
Contact us as soon as possible at khemissinora@hotmail.fr. If your order hasn't shipped yet, we'll do our best to modify or cancel it.
💳 Payments
What payment methods do you accept?
We accept all major credit and debit cards and other secure payment options shown at checkout. All prices are in EUR (€).
Is my payment secure?
Absolutely. All transactions are encrypted and processed through Shopify's secure payment system.
↩️ Returns
What is your return policy?
You have 14 days from delivery to request a return on unused items in original packaging. See our Returns & Refunds page for full details.
What if my item arrives damaged?
Contact us within 48 hours with photos and we'll send a free replacement or full refund.
💬 Still have questions?
Reach out anytime via our Contact page — we reply within 24–48 hours!